bet299 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between bet299 ("Platform", "we", "us") and its users ("you", "user"). These Terms apply to the bet299.cam website and all associated services.

bet299 is an online sports betting and casino platform operated for Bangladeshi users. Our services include sports betting, live casino, slot games and other gaming options.

These Terms are written in English and are to be interpreted in accordance with the applicable laws and regulations of Bangladesh. These Terms may be updated from time to time, and your continued use of the platform after any changes will be considered as your acceptance of the updated Terms.

2. Eligibility and Age Requirement

To be eligible to open an account and use bet299 services, you must meet the following conditions:

• You must be 21 years of age or older.
• You must be a resident of a country or region where online gaming is not legally prohibited.
• You must hold a valid national identity card or passport.
• You must not already have an active account on bet299.
• You are betting for yourself, with your own money — not on behalf of or at the direction of anyone else.
• You are not subject to any gambling-related restriction or ban.

bet299 may request verification documents at any time to confirm your age or identity. If documents are not submitted, your account will be temporarily suspended.

3. Account Registration and Security

When registering on bet299, you must provide accurate and up-to-date information. Providing false information will result in account closure and any deposited funds and winnings may be forfeited.

3.1 One Person, One Account

Each person may operate only one account. If multiple accounts are found to belong to the same person, all accounts will be closed and the balance in each will be forfeited.

3.2 Password and Security

It is your responsibility to keep your login details confidential. Do not share your account credentials with anyone else. Notify us immediately of any unauthorised access or security breach. You are responsible for all activity carried out using your credentials.

4. Deposit and Withdrawal Policy

bet299 supports various payment methods. The main rules for deposits and withdrawals are set out below:

4.1 Supported Payment Methods

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer (including Dutch-Bangla, City, BRAC, Islami and Sonali Bank)

4.2 Withdrawal Policy

Withdrawal requests are processed through a verification procedure. bet299 ensures that withdrawals are sent only to the same payment method used for the deposit. Additional identity verification may be required for unusual or suspicious transactions.

If a bonus is accepted before a deposit, withdrawals cannot be made until the wagering requirement for that bonus has been met. The applicable conditions must be fulfilled before the bonus balance can be converted to withdrawable balance.

4.3 Source of Funds

You confirm that deposited funds come from a lawful source. If transactions are made using suspicious or unlawful funds, the account will be closed and bet299 reserves the right to notify the relevant authorities.

5. Bonuses and Promotions

bet299 offers various bonuses and promotional offers for new and existing members. Each bonus has its own conditions which should be read carefully before acceptance.

5.1 Welcome Bonus

Once a bonus is accepted, withdrawals cannot be made until the wagering requirement is met. The bonus may only be usable on specific games — see the promotion details.

5.2 Bonus Abuse

Bonus abuse, manipulation or claiming bonuses through multiple accounts will result in cancellation of all bonuses and forfeiture of associated winnings. bet299 reserves the right to modify, suspend or cancel any bonus offer at any time.

6. Betting Rules

The following rules apply when betting on bet299:

• Once a bet is placed it generally cannot be changed or cancelled, although a cash out option may be available where applicable.
• Bets placed due to a technical error may be considered void.
• Bets placed before an odds change will be settled at the odds that applied at the time of placement.
• If an event is postponed or cancelled, the stake for that bet will be refunded, subject to specific rules.
• bet299 has the right to set betting limits and these are subject to change.
• In live betting, bets may be voided due to data delays.

bet299 reserves the right to temporarily suspend or permanently close an account if any unusual betting patterns or strategic betting are detected.

7. Prohibited Activities

The following activities are strictly prohibited on bet299:

• Operating an account in the name of or on behalf of a minor.
• Creating multiple accounts to take advantage of bonuses or promotions.
• Attempting to hack or manipulate the platform's systems.
• Placing bets using bots, automated software or artificial intelligence.
• Attempting to access another user's account or information.
• Using the platform for money laundering or illegal financial activities.
• Betting using match fixing or insider information.
• Impersonating bet299 staff or engaging in fraudulent communication.

8. Account Suspension and Closure

bet299 reserves the right to suspend or close an account at any time and for any reason without prior notice, particularly in the following cases:

• Violation of these Terms.
• Suspected fraudulent or deceptive activity.
• Failure to complete identity verification.
• Account security risk.
• At the user's own request (self-exclusion).

Users may also request to close their own account at any time. Once verification is completed following the request, the account will be closed and any outstanding balance will be returned — however, bonus balances will be forfeited if the bonus conditions have not been met.

9. Privacy and Data Protection

bet299 is committed to protecting your personal information. Full details of how we collect, use and protect data can be found on our Privacy Policy page.

bet299 uses SSL encryption and modern security technology to keep your information and financial transactions safe. We do not sell your personal information to third parties without your consent, although we may be required to share information with authorities under legal obligations.

10. Responsible Gaming Policy

bet299 believes in responsible gaming. Gambling is a form of entertainment — it should not be treated as a source of income. Our platform provides the following tools to protect users:

• Deposit Limits: Set a maximum daily, weekly or monthly deposit amount.
• Loss Limits: Set a maximum loss amount within a defined period.
• Session Time Limits: Restrict the amount of time spent playing in a single session.
• Self-Exclusion: Voluntarily stop using the platform for a set period.

Gambling addiction is a serious issue. If you feel that you or someone close to you is becoming overly dependent on gambling, please visit our Responsible Gaming page and contact our 24/7 support team.

11. Limitation of Liability

bet299 accepts no liability in the following cases:

• Loss of bets due to internet disconnection or technical issues.
• Losses caused by the failure of a third-party service provider.
• Unauthorised access to an account due to the user's own negligence.
• Outcomes of active bets during an unexpected system failure.
• Indirect losses due to currency exchange rate changes.

bet299 is committed to providing services in a fair and transparent manner and will endeavour to offer a reasonable resolution in the event of any technical error.

12. Policy Changes

bet299 reserves the right to update these terms and conditions at any time. If significant changes are made, a notice will be sent to users' accounts or an announcement will be published on the website.

Your continued use of the platform after any changes will be considered as your acceptance of the updated Terms. The latest version of the Terms will always be available at bet299.cam/terms-conditions.

13. Contact

If you have any questions or concerns about these terms and conditions, please contact us:

• 24/7 Live Chat — direct support available in Bengali.
• Email: [email protected]

For more information, visit our FAQ page, Privacy Policy and Responsible Gaming page.